VIETNAM - THE HERITAGE WAY
Dear Ms. Le Tu Anh
We very much enjoyed our tour of Viet Nam. We liked the flexibility of our guides, Tran (in the North) and Tom (in Central). We were a little bit disappointed by Kwa (in the South). We felt like we were inconveniencing him. Tran and Tom were so wonderful, they set a very high standard for Kwa ... who wasn't able to match their level of service or personality.
Tom was wonderful in rearranging our itinerary around the typhoon. We had quite an adventure, but felt very comfortable with Tom leading the way.
The hotels were all first rate (with the exception of Saigon ... but I know that in big cities, the nicer hotels would have cost more). We loved the North and Central -- both because of our guides, the people we met and the scenery.
A couple of suggestions ...
Two nights on the boat!!! Ha Long Bay was truly a highlight!
Allow a little more flexibility around meals ... we felt that our entire trip was planned around "when to have lunch/dinner" and that it was all pre-determined right down to the place and time ... While this is nice on some occasions, it really dictated our schedules (especially the lunches). Maybe it would be ok to NOT include all the meals, allowing the guests to eat a light meal at a more local place ... or even to skip a meal if we're having fun and aren't hungry!
Overall, we were very pleased with the service provided by you and your company. Your flexibility in arranging (and re-arranging) our itinerary was fantastic. We were well-taken care of and thoroughly enjoyed Tran and Tom! We would recommend them and Threeland to our friends and family! Threeland truly was "Simply Our Best Local Friend!"
Best regards, Bonnie Beresford White Lake, Michigan
Dear Threeland Travel,
Thank you for arranging our holiday in Vietnam. We had a wonderful time and learnt a lot about your country. All our guides and drivers were very knowledgeable and helpful. We admire the skills of the drivers in all your traffic. The guides provided us with lots of information and were able to answer our endless questions. Their English was quite understandable and if we had any trouble understanding they always knew how to spell the word. The tour was a good mix of travelling in the car, walking and boat riding and not to forget our bike ride to the beach in Hoian. The meals were great. We had plenty of delicious food which was always presented beautifully. Our hotels were clean and comfortable.
We were made to feel like royalty and had a thoroughly enjoyable time.
Thank you, our drivers and guides,
....The contents of my response was basically that we had the most fantastic experience thanks to your company and your staff . I had never booked a holiday on the internet before and was nervous about what we may have landed ourselves with . Your helpfulness with my queries via email prior to the journey went a long way to making us feel safe in your hands , but there was still a bit of doubt .
As soon as we landed in Hanoi and were met by our “larger than life” guide Hunj we both knew that we were going to be OK...
Please read the full story about his trip to Vietnam as well as the travel tips, advice and sharing experience with travellers to Vietnam.
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