Client’s payment shall be
settled by
telegraphic transfer, by cash, credit cards or travelers cheques. Except for cash
payment, a service charge may apply. In case the credit facilities
have been agreed with the Client/Agent, payment shall be settled by
swift or telegraphic transfer to the appropriate THREELAND TRAVEL
bank account. Any bank charges levied by the sending bank relating
to transfers to THREELAND TRAVEL must be paid by the Client/Agent.
RESERVATION
/ DEPOSIT / FULL PAYMENT/confirmation
A non-refundable deposit of 20%
of the total package price is required to request and confirm
your reservations. Final payment of the tour price must be made
15
days prior to client's arrival in Vietnam or starting date of the
tour, or otherwise THREELAND TRAVEL may at their sole discretion
cancel the bookings without any refund of sums already paid to
THREELAND TRAVEL by the Client/Agent.
RATES/VALIDITY
All prices quoted to the
Client/Agent are on a net basis and in American Dollars at current
rate of exchange and valid until October 31, 2008. THREELAND TRAVEL
warrants that the prices or rates quoted to the Client/Agent are
correct at the time of issuance of the Client's/Agent's quotation
and/or invoice but are subject to change in line with market, tax or
currency fluctuation, with or without prior notice.
CHILDREN POLICY
Children between 2 and 12 years
of age are granted a 25% discount on transfers, excursions and
package tours provided on the condition that they share the room
with two adults without an extra-bed. The discount is reduced to 15%
if they require an extra-bed. These discounts are granted for one
child per room only. Children requiring their own rooms are charged
as adults, but will be granted a 30% discount on applicable
airfares.
CANCELLATIONS
For cancellations of confirmed
arrangements, while a Client/Agent loses its deposit as mentioned
above, charges for cancellation of bookings are not levied by
THREELAND TRAVEL but if hotels, carriers and other contractors apply
charges for cancellation, the Client/Agent shall be liable to pay
those charges to THREELAND TRAVEL or to the concerned parties
directly as the case may be.
For NO-SHOWS, there will be no
refunds. All cancellation must be in writing and received by
THREELAND TRAVEL.
No refunds or exchanges can be
made in respect of accommodation, meals, sightseeing tours,
transport or any other services which are included in the tour
prices but not utilized by the tour member.
AMENDMENT SERVICE CHARGES
A service charge of $25 will be
implemented for ANY changes to the booking once the reservation is
confirmed. Once documentations are issued, any changes thereafter
will be $50 per change and for re-issuance of any vouchers.
Additional charges for the re-issuance of air tickets will
be applied.
When
dates are changed on these packages, prices may vary depending on the day of travel and airline class of
service booked, which is determined by airline seat availability.
All prices are subject to change without notice.
Note: THE AMENDMENT SERVICE
CHARGES STATED ABOVE ARE IN ADDITION TO THE APPLICABLE CANCELLATION
CHARGES.
Refunds
All requests for refunds will be considered
promptly, but they must be in writing and received within 30 days of
the return date of the tour. Certain unused tour features are not
refundable.
TRAVEL DOCUMENTS
It is the responsibility of individual
travelers to see that proper documentation is obtained in advance of
the trip. Each passenger must be in possession of a valid passport
which must be valid for more than 6 months AFTER the return date of
travel.
Passport number, date and place of
issue, and birth date is now required by airlines and trains, and
may be required to confirm services. Names on your airline tickets
must match the first and last name listed on your passport.
Visa requirements must be met for
travel to certain countries.
Visa requirements vary according to your
nationality.
To avoid time consuming, Threeland
Travel recommends you obtain your required
visas on arrival. Please check our
visa-on-arrival services.
You may also make your own visa arrangements directly with the
embassy / consulate of Vietnam in your country.
Check with THREELAND TRAVEL for
up-to-date requirements and information. THREELAND TRAVEL will
assist with, but will not be held responsible for obtaining the
necessary documentation.
RESPONSIBILITY AND DISCLAIMER
THREELAND TRAVEL shall always do
its utmost to provide the Services to the best of its capacity and
upon the satisfaction of the Client. THREELAND TRAVEL acts
only in the capacity of agent for its travelers in making
arrangements for transportation, hotels, and other services that are
incidental to the travel that is being purchased. As agent for the
travelers, We make the following disclaimers: It does not assume any
liability whatsoever for any injury, damage, death, loss, accident,
or delay due to any act of any carrier, hotel, restaurant, company
or person rending any of the services included in the tour. It does
not assume any liability for any injury, damage, death, loss,
accident, or delay caused by strikes, civil disturbances,
hostilities, acts of war or other force majeure. Further, it accepts
no responsibility for any damage or delay due to machinery,
breakdown, quarantine, accidents, weather, natural disaster, or
causes beyond it control. It accepts no responsibility for any
omission, delay, re-touring, additional expenses, or other events
resulting from improper health certificates, or necessary documents
to enter or depart a country, or acts of any government authority.
It also reserves the right to decline to accept or to retain any
person as a member of the tour.
CLAIMS
All disputes, claims and
litigation regarding the Services shall first be settled by way of
negotiation and mutual understanding. In the event such negotiation
and mutual understanding would fail, the disputes, claim or
litigation shall be finally settled by arbitration of the Vietnam
International Arbitration Centre (VIAC) at the Chamber of Commerce
and Industry of the Socialist Republic of Vietnam. All claims must
be submitted in writing within 30 days after the end of the
Services.
