What they said about us

After a tour finished, we will get the Testimonies and Feedbacks of our clients. However,  to make it most reliable, we believe that we should make it different from the way our colleagues of other tour operators are doing. Usually, the Testimony on the tour quality quoted in the website just only "Mr. John Smidth, California" or so on, and we or all of you think that it's easy to write plenty of those. We would like to supply our incoming clients full information from our real old guests, who had qualified our services, with their names, jobs, email addresses, date of arrival and so forth. New clients can contact us to get their e-mails to ask for experience of their trips, or simply ask for their comments of our help in Vietnam.

Threeland teams would like to express our warm thanks for the clients who approved us using their emails and email addresses as a reference for incoming travelers of Threeland. For the personal reason, we shouldn't show publicly email address of old clients here but please contact us at contact@threeland.com to get theirs to share with his/her travel experience in Vietnam.

Remarks from :America (USA) ; Australia ; Austria ; Canada ; France ; German ; Hong Kong ; Israel ; Indonesia ; Malaysia ; Russian ; Singapore ; Sweden ; Switzerland ; Thailand ; Turkey ; United Kingdom, 

AUSTRIA - GERMAN

Dr. Dieter Muller and Dr. , the professors based in Vienna and Berlin, took our 15-days Grand tours Vietnam in Nov 2004

Hello Miss Le Tu Anh!

We have all arrived well and tired in Austria and have meanwhile already adapted to the conditions here with temperatures at the moment around zero (centigrade)...

We have enjoyed our trip very much and we can say that the organization was perfect. I.e. we were always picked up at the time agreed and we did not have to care about anything as this was all done by our guides.

We had of course this language problem with Tu which you however solved with great flexibility. I must say here that we really liked Tu very much as a person as he really was an extremely nice fellow, always in good mood.

 Our other guide Tan in the south was obviously much more experienced and showed much competence.

If there is anything we would suggest you to consider for the future, it would be the meals.

We have already spoken about the fact, that the selected restaurants - particularly evening - should have a nice ambience (like the Trung... in Hanoi on Nov.9th). I am sure that in coming years the number of restaurants with nice ambience will increase a lot, so that it is easier for you to make selections. With ambience we do mean for example (whenever possible): wooden or bamboo chairs instead of plastic, tablecloth, napkins on the table, some plants etc.

We visited some restaurants which fully met the "ambience" requirement and I am sure that with growing tourism the situation will improve.

The other thing about eating is the Vietnamese set menu. We felt, that often we got the same dishes (even from lunch to dinner it was sometimes the same). Our suggestion here could be: less courses (for us it was ALWAYS too much to eat) but more alternation from one meal to the other. If you get Shrimps-Pork-Fish-Beef-Soup for nearly every meal than it is obvious that it is difficult to serve something different at the next meal. So maybe a seafood-pork-soup meal on one occasion and then a fish-beef-soup (different soup!) on the next meal would be better. Also a dessert not being "tropical fruit" was a rarity. But there are other desserts as we experienced like grilled pineapple (not just plain) or baked bananas or creme caramel etc.

So if i try to summarize the food subject I would say: Less courses more variety during the tour whenever possible.

 For the last evening in HCMC you obviously wanted to give us a special treat with the dinner on the boat and we appreciated this. However if you ask me, I would advise you to be careful with this type of restaurants. It is a big difference if your client is a group of 10 or more Japanese or Taiwanese or Koreans or if your client is a small group (two, four or even six people) from Europe. From my experience (and I worked as a tour guide in Vienna many years ago) Europeans - and here particularly if they are only a small group - prefer not to dine within a crowd of hundred and more other people shouting and singing...

A secluded nice little restaurant with nice ambience is always a good choice and may even be cheaper than the dinner on the boat.  

I must however emphasize that we do not complain about this, but if you ask us what suggestions we would have, that is it.

Finally we would like to thank you and all at Threeland travel for their efforts. If one day you need someone you can refer to in Europe (if a potential client wants a reference address like I asked you for one) you can always use my mail address.

Thank you again and all the best for the future

Kind regards / Dieter Mueller     

Remarks from other nationalities

Robert Demke, with his wife Karin Demke used our travel services such as hotels, transportations, ticketings... in Feb 2005

Dear Miss Thi Quyen

Now we are back in Germany and already 5 days at work and now I like to reply the journey in Vietnam, the Hotels, travel service etc. to you.

After the first problems, to meet our guide at the agreed time, I must say “we have had generally a fine holiday” with some not so nice things but the most things where nice so that we are satisfied with this tour. After you have arranged by telephone the problem with the meeting date, I felt much saver, because I have had the feeling that you will care for us, if something happened. Thanks for that.

I only can say to friends in Germany:  to make a trip to Vietnam with Threeland travel and especially with Ms. Vu Thi Quyen you will be in good hands, you can book that holyday.

And now to that points, where I made an agreement with Threeland travel.

To share with his detailed suggestions of travel services in Vietnam, please read his full story

FRANCE

Manuel Garcia, took our 7 days tours in North Vietnam in Mar 2006

bonjour huong

oui oui bien sûr vous pouvez donner mes coordonnées à vos clients, je me ferai un plaisir de leur donner mon point de vue sur votre agence et le voyage.

cordialement

Manuel Garcia - Marketing produits Foundation

Bosch Systemes de freinage

A l'attention de Nguyen thu Huong

Bonjour,

Je vous écrit ce petit message pour vous dire que le voyage s'est bien passé. Nous avons été très contents du circuits et des hotels où nous avons dormi.

Les guides étaient aussi très gentils.

Je vous remercie beaucoup pour votre aide dans la préparation et je conseillerai votre agence et votre prestation à mes amis qui voudront se rendre au Viet Nam.

Cordialement

Manuel Garcia - Marketing produits Foundation

Bosch Systemes de freinage

Remarks from other nationalities

RUssian

Igor Streltsov, a Russian guy, joinned our SET DEPARTURE The Long way up  in Mar 2006

Dear Ms.Nguyen Thi Thuy!

I have finished my trip successfully!

I would like to say you and TreeLand Travel company huge thanks for finely organized tour.

I knew and saw many interesting and nice places, met many good and kind people.

Service was excellent except for Dalat city (there were problems with meals, not on my taste). I said about it local guide. She perceived it with understanding.

In general I have positive impressions only from this trip.

I will recommend the service of TreeLand Travel company my friends and familiars.

Good work!!!

P.S. I have one request to you if it is possible.

Could you send me e-mail of Ms.Francine Lee? I have lost this one somewhere.

Thanks in advance,

Mr.Igor Streltsov

Please read his full story.

Remarks from other nationalities

SWEDEN

Jan Olof Backman, a Consulter of Barycent AB, Wallingatan STOCKHOLM, with his family, took our 20 days Vietnam tours in Nov 2004

Dear Mr Nguyen Van Huan
Thank's for a very good, interesting and, mostly, well organized tour in Vietnam.  The trip was better than we ever had expected!!
We will recommend Threeland to our friends if they plan to visit Vietnam. Our son has already decided that our next tour also will be Vietnam. So maybe we will be back next year.
When we came back to Stockholm last Sunday the temperature was -13C and 30 cm snow! We suggested to take the next flight back to your country.
Best regards Jan-Olof Backman

Remarks from other nationalities

Mr Emad Albahi, working for Middle East Consulting Agency in Orny, Lund Sweden,  took our 5 days tour in Cambodia in Dec 2004

Dear Nguyen,

Thank you very much for your e-mail. We really appreciate a lot your service and all arrangements were splendid and perfect . We are very satisfy with the trip and your guides were very good and nice peoples. Actually everything exceeded our expectation and we strongly recommend your services to all our peoples and friends as well as we'll also contact you again soonest we plan a tour in the area.

Thank you again and wish you a happy New Year 2005.

Kind regards Emad Elbahi
Middle East Consulting Agency Ornv. 96 SE-227 31 LUND SWEDEN Tel: + 46 46 324214
 

Remarks from other nationalities

Karin Malle, her husband Norbet Malle and another couple, took our 15 days Vietnam in Feb 2005

 Dear Mr Nguyen Van Huan.
Thank you VERY MUCH for  a great outstanding trip thru Vietnam!
We are very, very Pleased you done a very good job for us.
I will write you more when we are back in Sweden in April.
Just now we stay 5 weeks more in the sun in  Thailand, Koh Samui.
The very best regards from
Karin and Norbert Malle and Ing-Britt Brax/Andersson
 

Remarks from other nationalities

SWItzeRland

Isaac, wan Israeli guy based in Switzerland, took our 7 days in North Vietnam in Mar 2006

hallo thuy

just a few remarks after my great trip to your country.

as i chose my own route and my hotels any criticism (or praise...) go to my account:

- best hotel (by far) the riverside in hoi an

- worst hotel (by far) - rex in saigon (might be ok for old americans, but don't send any europeans there...)

- kenh ga - can be crossed of the list. brings nothing.

- weather ... i think around this time of year one should spend more time in the south otherwise halong bay can hardly be seen through the fog and rain (eben hue was really cold!)

- wildlife and national parks - practically non existent! you should really improve on that (hope there is still something to be saved...)

i have 2 close companies i am working with on a daily basis. end of the month i just pay the bills without any controll. with one i have been working for 18 years with the other for 27! never had a dispute.

i am not sure if you see what i mean, but after thinking about it for a long time i decided to write it........

your great country with these great people is going through a touristic boom / explosion at the moment. this could easily last for around 15 years.

after travelling the world for 35 years i have learnt that such an approach to business (mainly with tourists) ALWAYS backfires! it would be terrible if in 20 years' time all the young people who are studying tourism now are going to be out of a job.

again , i am not sure if you see what i mean, but i just had to let it out.

anyway, i would like to thank you once again for all your efforts and the precision of planning my trip to your country!! a trip i thoroughly enjoyed (after temp. got warmer....) and i am sure i will be back (after seeing laos & myanmar...).

i have posted today an envelope with photos to my great guide (and friend) mr. ha, who did everything possible to make my trip around hanoi as pleasant as possible. would be nice if you could let me know when it arrives.

take care , com on and maybe i say xin chau again one day :-)

isaac

Ms. Marianne Schaffner, working for Domaco AG Switzerland, with her 3 frinds.is family, took our Laos - Cambodia tours in Mar 2005

Dear Ms Le Tu Anh

Thanks a lot for your information and help. The journey was at all very good and we enjoyed it a lot! Your guides were good and helpful and we have no motive to complain.

It is our fault that we haven't had the Visa. The embassy of Cambodia in Berlin, also as Diethelm agency confirmed us that it would be easy to get the Visa in Laos or Cambodia. This is correct when travelling by air! That I didn't answer your e-mail ? I don't know because I sent these to my friends because I was very busy at work! By the way we arrived in Phnom Penh and it was a little bit adventurously.

In the main it was a good journey and you made your business o.k.

Thanks a lot and perhaps next year we will visit Asia again.

 I wish you all the best and good businesses!

 Freundliche Grüsse / Best regards

TURKEY

Emre Ikziler, wa photographers, with his 8 counterparts, took our photographing tours in Vietnam in Jan 2005. His photos were published in several magazines and newspapers

Dear Nguyen Van Huan,

We just arrived yesterday and had to sleep about 20 hours!

I want to thank you for all of your kind efforts which provided us a very good photographic journey. We haven't met a major problem. All of the hotels, cars and drivers were OK. I want to mention our guide in the north especially. Tung was really a great performer. Our old friend in the group was a little bit difficult man, and he had some problems for all of us. But Tung has managed to solve all problems in a professional way. He tried to understand us, and soon realized that we were not ordinary (typical) tourists. I want you to tell all my best regards to him. Everyone in the group liked him very much.

But I cannot make the same compliments to our guide in the south. Do was a typical tourist guide. He tried to see us like typical tourists, although we told him in many ways that we were not. He did not tried to understand us, and simply we couldn't communicate with him in a healthy way. All the time he tried to show us the places in his mind, not the ones we wanted to see. He simply couldn't do anything else. The most disgusting thing he did was clearing away like a lightning just after dropping us in front of the airport gate.

All in all, it was a very well organized trip and I want to thank you and your company with all my heart. All of my friends are really happy with the trip and with Threeland Travel. We had one good guide and one not too good. That's not a big problem. And I will recommend Threeland Travel to all my friends who are willing to visit the region.

Thank you and accept my (and my wife's) best regards.

I hope to see you in another visit in a date which is not too far.

Yours Faithfully

Emre Ikizler

Remarks from other nationalities

That's great, take me back to the tour programs